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Improving Patient Engagement with Their Health Care Provider

Expiration Date: Aug 13, 2023

Credits: None available.

Improving Patient Interactions: Managing Expectations With Tools, Resources and Documentation


Learners who completed this activity routinely report improvements in:

  • Assessing function and quality of life
  • Counseling and educating patients
  • Patient intake procedures
  • Addressing implicit biases that affect clinical care
  • Developing patient care plans, tailored to the needs of the individual

Learning Objectives

As a result of participating in this activity, learners will be better able to:  

  1. Empathize with the impact that pain has on the person with pain and their lifestyle 
  2. Discuss how the impact of treatment plays a role in the treatment outcomes  
  3. Enhance communication with patients to uncover patient needs and improve adherence to treatment plans
  4. Empower persons with chronic pain to become active agents in their care and treatment

Critical Questions

  1. What are the expectations of the individual person with pain?  
  2. What happens between appointments with their health care plan and lifestyle changes? 
  3. How do you really know if they are following through with necessary activities?  
  4. What do we need to change in order to improve care?  
  5. Are the goals of treatment realistic for the person with pain?

Desirable Physician Attributes

  • Patient Care [ACGME/ABMS]  Provide care that is compassionate, appropriate and effective for the treatment of health problems and the promotion of health
  • Provide Patient-centered Care [IOM]  Identify, respect, and care about patients’ differences, values, preferences and expressed needs; listen to, clearly inform, communicate with, and educate patients; share decision making and management; and continuously advocate disease prevention, wellness, and promotion of healthy lifestyles, including a focus on population health
  • Interpersonal and Communication Skills [ACGME/ABMS]  Effective information exchange and teaming with patients, their families, and other health professionals
  • Professionalism [ACGME/ABMS]   As manifested through a commitment to carrying out professional responsibilities, adherence to ethical principles, and sensitivity to a diverse patient population

Pain management domains and core competencies

  • 1. Multidimensional nature of pain: What is pain?
    • Describe the impact of pain on society
    • Explain how cultural, institutional, societal, and regulatory influences affect assessment and management of pain
  • 2. Pain assessment and measurement: How is pain recognized?
    • Assess patient preferences and values to determine pain-related goals and priorities
    • Uses and models language that destigmatizes pain, reflects a whole-person perspective, builds a therapeutic alliance, and promotes behavior change
    • Demonstrates empathic, compassionate, and professional communication during pain assessment
  • 3. Treatment: How is pain safely and effectively treated? 
    • Empowers patients to recognize and apply health promotion and self-management strategies

Accreditation & Designation

Release date: This activity was released 8/15/2020.

Termination date: The content of this activity remains eligible for CME Credit until 8/14/2023, unless reviewed or amended prior to this date.

Claiming Credit: Watch the entire presentation and complete the Improvement Plan/Evaluation

Neurovations Education is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Neurovations Education designates this other activity (blended learning) for a maximum of 0.75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Disclosure of Financial Relationships

Neither the speaker, peer reviewers nor any other person with control of, or responsibility for, the development, management, presentation or evaluation of the CME activity has, or has had within the past 12 months, any relevant financial relationships to disclose. This includes any relationships of an involved person's spouse/partner.

Additional Reading

  • Payne, R., Anderson, E., Arnold, R., Duensing, L., Gilson, A., Green, C., ... & Shuler, N. (2010). A rose by any other name: pain contracts/agreements. The American Journal of Bioethics, 10(11), 5-12.
  • Dworkin, R. H., Turk, D. C., Farrar, J. T., Haythornthwaite, J. A., Jensen, M. P., Katz, N. P., ... & Carr, D. B. (2005). Core outcome measures for chronic pain clinical trials: IMMPACT recommendations. Pain, 113(1), 9-19.
  • Dworkin, R. H., Turk, D. C., Revicki, D. A., Harding, G., Coyne, K. S., Peirce-Sandner, S., ... & Farrar, J. T. (2009). Development and initial validation of an expanded and revised version of the Short-form McGill Pain Questionnaire (SF-MPQ-2). Pain, 144(1-2), 35-42.
  • Mackey, S. (2014). National pain strategy task force: the strategic plan for the IOM pain report. Pain Medicine, 15(7), 1070-1071
  • IOM (Institute of Medicine). 2011. Relieving Pain in America: A Blueprint for Transforming Prevention, Care, Education, and Research. Washington, DC: The National Academies Press.
  • Todd, K. H., Cowan, P., Kelly, N., & Homel, P. (2010). Chronic or recurrent pain in the emergency department: national telephone survey of patient experience. Western Journal of Emergency Medicine, 11(5), 408.
  • Henry, S. G., Paterniti, D. A., Feng, B., Iosif, A. M., Kravitz, R. L., Weinberg, G., ... & Verba, S. (2019). Patients’ experience with opioid tapering: A conceptual model with recommendations for clinicians. The Journal of Pain, 20(2), 181-191.
  • Elder, C. R., DeBar, L. L., Ritenbaugh, C., Rumptz, M. H., Patterson, C., Bonifay, A., ... & Deyo, R. A. (2017). Health care systems support to enhance patient-centered care: lessons from a primary care-based chronic pain management initiative. The Permanente Journal, 21.
  • Cowan, P. (2013). Support groups for chronic pain. In Handbook of Pain and Palliative Care (pp. 639-648). Springer, New York, NY.
  • IOM (Institute of Medicine). 2011. Patients charting the course: Citizen engagement and the learning health system: Workshop summary. Washington, DC: The National Academies Press



  • 0.75 - Physician
  • 0.75 - Non-Physician

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Christine Vidouria
12/4/20 4:44 pm

Great set of resources

Vin Tormo
12/4/20 4:45 pm

Wonderful job Penney!

Alisa Freas
12/4/20 4:46 pm

Thank you for the resources!

Paul Leo
12/4/20 4:47 pm

Great lecture and resources

Howard Popp
12/4/20 4:49 pm

Thank you! Excellent!

Patricia Ratliff
12/4/20 4:49 pm

Great lecture Penny. Thank you.

Navtej Tung
12/4/20 4:50 pm

enjoyed the talk, thanks

Kevin Kaps
12/4/20 4:51 pm


Anilkumar Vinayakan
12/4/20 4:52 pm

Excellent talk !!!

Denise Morales
12/4/20 4:53 pm

I enjoyed this final presentation, excellent

Ginger Luna
12/4/20 4:54 pm

Great talk Penny

Lawrence Weil
12/4/20 4:55 pm

Excellent Talk !

Susan Aull
12/4/20 4:56 pm

Good talk. Thank you

Greta Perez
12/4/20 4:56 pm

Nice video would be nice to share

Mary Rocca
12/4/20 4:57 pm

This would be good to have cycle through a monitor in the waiting room. Good for patients to see it.

Edgardo Perez
12/4/20 4:58 pm

The balanced approach video applies to our lives too. Thank you. It is cute and right on.